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APM moves up in the development life cycle
SearchSoftwareQuality.com | 15 Sep 2008
ARTICLE - Organizations are recognizing the benefits of using application performance management (APM) earlier in the software development life cycle.
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Put IT in writing
CIO Magazine | 15 Nov 1998
BEST WEB LINK - This article may be less tech-heavy than a white paper, but it does offer plain, well-written explanations and instructions. The article is from 1998, but these are business-focused, rather than tech-focused tips. There are ...
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Analysis on service-level agreement of Web services
HP Labs | 21 Jun 2002
BEST WEB LINK - This white paper provides explanations of Web services and service-level agreements, but those familiar with both could learn plenty of new information. The authors purport to take a novel approach to Web services SLAs and ...
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Blueprint for an exchange service level agreement
MSExchange.org | 22 Aug 2006
BEST WEB LINK - A good example for those new to SLAs to follow. This article is thorough, although since it does not follow a real-life example it may not be as detailed as some would like. This is a good place to start.
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